Messay DenbeL

www.messay.design

Sam'S Club

Sam’s Club IBG — Intelligent Business Growth

Forecasting and Planning for Financial Tool

Corporate
Web
Product Design
Product Design
Design Ops
Product Management
Data Visualization

Tools

Sketch, Figma, Dovetail
Mural, Miro, Google Forms  
Lottie, AfterEffects, Maya

Team Formation

Agile
Dual Track Sprints
Cross-Functional Innovation Pod

Role

Lead Design Producer
Design Operations
Cross- Team Orchestration
Vison & Strategy

Leading the Charge in Revolutionizing Financial Forecasting and Planning at Scale

Smarter insights, faster decisions Gen AI–powered forecasting and planning that empowers everyone from associates to executives, streamlining decision-making with intelligent, personalized dashboards from the back office to the boardroom.

1,800+ hours/year wasted in Excel and fragmented BI tools.

Outcome

30%

Boost in forecast accuracy

60%

Faster planning speed

Real Time

Executive visibility

Designing the Future of Financial Planning

The IBG platform wasn’t just a tool  it was a strategic shift. I focused on three core pillars that enabled smarter, faster, and more human-centered decision making at scale

Centralized Intelligence

Problem

Data was fragmented across Excel sheets, legacy systems, and disconnected reports.

Solution

IBG unified financial, labor, supply chain, and pricing data into a single platform giving every user, from associates to executives, access to the same real-time source of truth.

Impact

This broke down silos and eliminated contradictory forecasts across departments.

Empowering Automation,
Not Replacing Expertise

Problem

Manual reporting consumed thousands of hours each year and introduced errors.

Solution

We didn’t replace workflows, we enhanced them. Gen AI, forecasting engines, and scenario simulators were layered into familiar interfaces, allowing users to focus on decisions, not data prep.

Impact

1,800+ hours saved annually and faster, more confident decisions without losing human insight.

Scalable Decision Making for All Levels

Problem

Only analysts and executives had access to advanced BI tools, leaving clubs and regional leaders without the right data.

Solution

Dashboards were role-based, personalized, and accessible across devices. A club manager could get AI-driven labor insights just as easily as a CFO could see market-level forecasts.

Impact

Created a culture of empowered decision-making, reducing dependence on centralized analysts.

Design Process

Designing with Purpose

The Double Diamond in Action

From insights to implementation a structured, user-centered approach that turned complexity into clarity and vision into value.

Discover

Stakeholder interviews
Excel audits
600+ club workflows

Define

Service blueprinting
KPI alignment
Pain point framing

Develop

Prototyping (Figma)
module ideation
engineer co-design

Deliver

MVP rollout
AI integration and docs
team coaching
Built

Designed for decisions, built for scale
Intelligent tools that made strategy operational.

Daily P&L Dashboards

Real-time, role specific financial visibility tailored to the unique needs of club managers, regional directors, and executives so everyone sees what matters most, instantly.

Workforce & Price Planner

A club-level command center for scheduling and pricing balancing labor optimization with seasonal trends and regional pricing sensitivities.

AI Forecast Engine

Predictive models that anticipate member behavior, demand surges, and operational shifts—powering smarter planning across merchandising and supply chain.

Scenario Simulators

“What if” tools that let leaders model the impact of staffing changes, pricing experiments, and events before they happen.

Gen AI Dashboards

“What if” tools that let leaders model the impact of staffing changes, pricing experiments, and events before they happen.

Impact

Real Business Impact

From operational pain points to measurable progress IBG turned insight into action across the enterprise.

Forecast Accuracy

Improved by 30% reducing missed targets and reactive decisions

Manual Hours Saved

Saved over 1,800 hours/year by eliminating spreadsheet-heavy reporting

User Growth

139+ active users across finance, ops, and leadership

Planning Speed

Achieved 60% faster planning cycles across clubs and corporate leadership

Merchandising Adoption

Reached 100% adoption within the merchandising org now part of daily ops

Executive Visibility

Delivered real-time dashboards accessible by CFO and CEO, aligning decisions at the top

Behind the Scenes

A scalable system, empowered teams, and executive alignment turning complexity into clarity.

Tech Stack That Performs

AG Grid, D3.js, and Gen AI pipelines brought speed, flexibility, and intelligence to a high-stakes financial environment.

Figma → Engineering Integration

We standardized our design-to-dev workflow using Figma Dev Mode, ensuring every component was built exactly as intended.

Operationalized DesignOps

Created a repeatable delivery pipeline, embedded design systems, and mentored teammates—scaling outcomes, not just output.

Cross-Team & Executive Alignment

Hosted workshops across finance, ops, and merchandising; pitched vision to the CFO to lock in long-term sponsorship and trust.

What We Learned

True transformation came from working as one—design, product, and engineering—aligned around shared purpose and scalable systems.

Key Learnings For Me and My Team

Empowerment Beats Replacement

We learned that adoption skyrockets when you design with users, not around them. IBG succeeded because we amplified existing workflows instead of trying to rebuild them from scratch.

Gen-AI Must Be Understandable to Be Valuable

It wasn’t about flashy AI—it was about usable AI. We focused on making Gen AI outputs simple, contextual, and actionable for everyone, not just data teams.

DesignOps Fueled Our Velocity

A structured pipeline—from discovery to dev-ready designs—enabled our small team to deliver at enterprise scale. Operational discipline turned creativity into outcomes.

Executive Alignment Multiplies Impact

We saw firsthand that getting leadership on board early—especially the CFO—was a game-changer. It unlocked resourcing, accelerated adoption, and kept product vision aligned with business priorities.